Orders will be processed within 5-7 business days if item is in stock. All shipping is via FedEx ground service or by freight carrier (see ‘Freight’ section) depending on the size of your shipment. Argington only ships within the contiguous US, and do not ship internationally. Tracking information for each shipment can be sent to a single recipient of your choice, however Argington is not liable and cannot be responsible for email delivery failure of these notices, and failure to receive such tracking information does not entitle delay of payment. Please see the FedEx website for terms and conditions on their ground shipping services and tracking notifications (www.fedex.com). Argington uses direct signature service on each item it ships, there must be someone present at the delivery locations in order to receive the item(s).
Many of items are shipped via freight or LTL shipper (less than truckload). Other circumstances of which Argington has not been notified may result in additional charges.
1) Customer/consignee should make an inspection of all cartons upon delivery. If noticed any surface damages on the outer part of the carton, this should be noted (written by hand) on the bill of lading by the consignee. Whether or not the inner contents of the package are damaged, the consignee should always note any damage to the outside just in case later on concealed damages are discovered. If damage to the inner contents is visible from the outside, this package should be refused and noted on the bill of lading. The consignee should be as specific as possible on the BOL (bill of lading) and note which box is damaged and that they are refusing delivery.
2) Check the number of pieces listed on the shipment documents (packing list or bill of lading). Make sure that the number of pieces in the shipment matches the merchandise you receive. If you receive less than what is reported on the BOL, please note it on the BOL. Try to always give as much info as possible. Try to identify which piece is missing and include that on the BOL.
3) Make sure you retain a copy of the BOL for your record. Make sure the driver provides you with a copy that is signed by both the consignee and the driver with any and all notations on both copies. This means the notes should be on both copies, so it is helpful to make all the notations before the driver separates the carbon copies.
Finally, as a word of caution, many carriers or drivers may try to tell the consignee that “it is not necessary for the bill of lading to be ”noted on” or to be signed, please try to avoid this situation. They might tell you that “don’t worry, I’ll follow up with this” or “I’ll take care of it back in the office”. Do your best to ignore these comments and follow the procedures listed above. The driver may even tell you they are in a hurry and they do not have time for the notations to be made. Again, please do your best to follow the step listed. Following these steps will ensure your protection in terms of making sure you or your customer’s claims are honored.